Shipping & Returns
The easiest way to order from us is to purchase via our website using a credit card (Visa or Mastercard) or PayPal. Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa or Mastercard).
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
Phone: 02 6324 5422
Items will be shipped out within 1-7 business days.
If we have any issues fulfilling your order in anyway or if shipping will take a little bit longer you will be notified straight away.
We want to keep shipping costs down for you as much as possible so we offer a flat rate of $12.00 *excludes artwork or bulky goods*
Whilst we work super quickly to pack your order, we are located in rural NSW so please be aware that freight times can vary.
We also offer express shipping for $15.00 *excluding bulky goods
Artwork or Bulky Items
Additional costs may be incurred for shipping of artwork and bulky goods. A quote may need to be organised for the delivery of artwork or bulky goods available in store or online. Once you have accepted the quote we will contact you to arrange payment. Australia post may not be used for bulky items.
Unfortunately we cannot deliver outside of Australia at this time.
ITEMS OUT OF STOCK
At Bake, Table & Tea, we endeavour to make sure that all products shown on our site are in stock, and that pricing is true and correct.
If an item on the site is showing coming soon, we will do our best to order it in if requested. Delivery time frames will be clearly communicated, and we will not process the payment until we can confirm the item is ready for dispatch.
At Bake, Table & Tea we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
- For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
- For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
- Any returned item must be in perfect condition, with no damage to the item or the packaging.
- Any refund amount will be less the shipping charge.
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
- Shipping charges will be waived only if the returned item is faulty.
- Any credit notes issued will be valid for 3 months.
- Refunds or credit notes are only processed once the original item has been returned to us.